Choose the tier that fits your B&B or boutique hotel. No hidden fees, no commission on direct bookings.
All prices are excl. VAT.
For small B&Bs just getting started.
For growing B&Bs and guest houses.
For boutique stays with multiple rooms.
For boutique hotels with 30+ rooms.
An honest comparison between our four plans — no asterisks, no hidden conditions.
| Starter | Pro Most popular | Business | Hotel | |
|---|---|---|---|---|
| Rooms included | 4 | 10 | 20 | 30 |
| Separate venues / business units | 1 | 2 | 5 | unlimited |
| Channel manager (Booking, Airbnb, Expedia) | ||||
| Booking widget on your own domain | — | |||
| Email automations (confirmation, reminder, review) | ||||
| Guest portal (online check-in, info, ID upload) | ||||
| Statistics & reports | basic | extended | full | full |
| Wellness module (sauna, jacuzzi, massage) | — | — | ||
| Multi-property (manage multiple locations) | — | — | — | |
| Premium Support included | — | — | — | |
| Included support tickets / month | 1 | 2 | 3 | unlimited |
Add only what you need — pay for what you use.
No hidden fees, no vague formulas. We split support into three clear layers — what is always free, what is included in your plan, and what you can buy on top if you really need it.
For every plan — including Starter — unlimited and free of charge.
For "how do I do X?" questions, configuration help or problems that are not bugs. Unused tickets do not roll over to the next month.
| Plan | Included tickets / month |
|---|---|
| Starter | 1 |
| Pro | 2 |
| Business | 3 |
| Hotel | unlimited |
We charge a small fee so tickets stay focused questions and don't become a chat service. Billed afterwards on your next monthly invoice — no upfront payment.
Reduced from € 19 to € 9.For operators expecting lots of ad-hoc questions or needing a formal SLA. Unlimited tickets, no € 9 per piece, and priority response within 4 business hours. Included in the Hotel plan — for Starter, Pro and Business it is € 49 / month.
When you don't want to do it yourself but want us to do it: setting up your facility, migrating data from another system, training for your team or a custom integration. € 90 / hour, no commitment.
You pay quarterly in advance. Additions during a running quarter (extra rooms, facilities or add-ons) are billed monthly, pro rata until the end of the quarter — no discounts, no surprises.
Yes. Upgrades take effect immediately with pro-rata billing until the end of the quarter. Downgrades take effect from the next quarter.
All prices are excl. VAT. EU businesses with a valid VAT number pay 0 % via reverse-charge.
Cancel in writing by email to info@fades-management.com or via the unsubscribe function in your account. Notice period: one quarter.
Reporting bugs, using the AI chatbot and consulting the docs is always free. On top, you get included support tickets per month (Starter 1, Pro 2, Business 3, Hotel unlimited) for configuration questions or "how do I X" requests. Above the included amount a ticket costs € 9 (post-paid). The Premium Support add-on (€ 49/m) makes it unlimited — the Hotel plan already includes that add-on.
We do a personal onboarding call where we show BedFlow live on your data. No credit card required upfront.
Schedule a call with the BedFlow team. We help you pick the right tier, migrate your data and set up your B&B.