Guest experience

Guests rebook with whoever welcomes them most warmly. BedFlow automates the communication without making it impersonal: a welcome message by WhatsApp or email, online check-in beforehand, a guest page with practical info, breakfast choices, the honesty bar and wellness bookings. You keep the personal touch, BedFlow takes over the repetitive work.

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Features

What BedFlow does for you

WhatsApp & email

Welcome messages, check-in instructions and reminders via WhatsApp or email, in your guest's language — every text centrally editable per property.

Personal guest emails

Every guest email closes with your own sign-off — e.g. the hosts' first names — instead of a bare business name. And in the arrival-day welcome email you add your own parking directions per language, right in the template editor.

Online check-in

Guests fill in their details in advance for the digital guest register, so arrival is smooth and legally in order.

Legal guest registration

The accommodation register fills itself: guests register every traveller via the guest portal, with sequential numbering, police export and automatic destruction after the legal term. Guest not using the portal? Fill the register in yourself from the booking, even after checkout.

Portugal: filing with SIBA

For your Alojamento Local, BedFlow reports every foreign guest to the UCFE automatically — the Boletim de Alojamento, within the legal window of three working days after arrival. The details come from the guest registration, Portuguese guests are skipped, and anything about to run past the deadline is shown to you.

Keyless access

Guests open their door without a key handover — with one tap on the guest page or a personal PIN code per stay. Works with Salto KS, TTLock and Home Assistant, extensible to other lock systems.

Guest page

A personal guest page with practical info, door codes and everything the guest needs before arrival.

White-label guest page

The guest page carries each property's own brand: its own name, colours, logo, footer and welcome text. No BedFlow or third-party branding — guests see only your identity.

WiFi with a QR card

You enter your network name and password once on your property; they appear by themselves in the check-in email and on the guest page. Download an A5 card with your own logo alongside: guests scan with the camera and are on your network right away.

Breakfast, honesty bar & wellness

Breakfast choices, honesty bar and wellness bookings the guest passes on themselves — landing straight on the invoice.

Cleaning checklist

Compose a per-property checklist your cleaning crew fills in on their phone after every clean: checkboxes for consumables to restock, quantities and photos — no BedFlow login needed. You instantly get a Telegram summary and see everything, photos included, back in the admin.

Read more in the manual

Explained step by step in the BedFlow manual.

Ready to get started?

Book a free demo and see within 30 minutes how this feature works for your property.