Manual / Legal

Terms of Service

Updated on 2026-04-27

1. Definitions

  • BedFlow: Fades Management EOOD, with registered office at Plovdiv 4000, Bulgaria, UIC/VAT BG208 607 050
  • Customer: the natural or legal person who subscribes to the Service
  • Service: the SaaS application BedFlow for managing B&Bs and boutique hotels
  • Subscription: the agreement between BedFlow and the Customer for use of the Service
  • Property: a physical location (B&B, hotel) managed by the Customer through the Service
  • Guest: the Customer's end customer, i.e. the person booking a room
  • DPA: Data Processing Agreement

2. The subscription

BedFlow offers a subscription model with multiple tiers (Starter, Pro, Business, Hotel), each including a number of rooms and facilities. Optional add-ons are also available: additional rooms (beyond the number included in the Hotel tier), additional facilities/properties, a Premium Support subscription, per-ticket support and hands-on consultancy per hour.

Current rates and exact pricing for your chosen plan are available on the pricing page and form an integral part of these terms.

The Customer chooses the tier matching the size and needs of their property.

3. Invoicing

  • The subscription is invoiced quarterly in advance
  • Additions during a running quarter (extra rooms, facilities, add-ons) are charged monthly
  • Upgrading to a higher tier is invoiced pro rata until the end of the quarter — no discount
  • Payments run via automatic direct debit (SEPA mandate or card) through Stripe
  • Invoices are sent electronically to the email address on file

4. Term and termination

  • Minimum term: one quarter
  • Notice period: one quarter, in writing by email to info@fades-management.com or via the unsubscribe function in the account
  • The Customer may downgrade to a lower tier at any time; the lower tier takes effect from the next quarter
  • BedFlow may terminate the subscription with one quarter's notice, except in case of material breach by the Customer

5. Payment terms

  • Payment term: 14 days from the invoice date, except for direct debit
  • A first reminder is sent after 7 days and a second after 14 days in case of non-payment
  • If the customer keeps failing to pay, we may suspend the Service without compensation to the Customer
  • Outstanding amounts are increased by statutory interest and a flat-rate compensation (see the pricing page for the applicable minimum amount)

6. Customer obligations

The Customer commits to:

  • Proper use of the Service in accordance with these terms and applicable law
  • Not misusing the Service (no spam, no fraudulent bookings, no reverse engineering attempts)
  • Sole responsibility for the accuracy of data they enter, including data of their end-Guests
  • Compliance with their own GDPR obligations vis-à-vis their end-Guests
  • Keeping login credentials confidential and immediately reporting any breach

7. BedFlow obligations

BedFlow commits to best-effort delivery of the Service:

  • Availability target: 99 % uptime per month — not guaranteed as an SLA
  • Daily backups, retained for 30 days
  • Support via the built-in ticket system (menu Support → New ticket); Premium Support available as add-on
  • Timely communication of planned maintenance windows

8. Liability

  • BedFlow is only liable for direct damage caused by gross negligence or wilful misconduct
  • Total liability is limited to the subscription amount of the last 12 months preceding the damage-causing event
  • BedFlow is not liable for indirect damage, lost profits, lost guests, lost revenue, reputational damage or loss of data beyond the statutory retention obligation
  • BedFlow is not liable for issues at sub-processors (Stripe, Channex, …) when reasonable diligence has been exercised

9. Intellectual property

  • BedFlow's software, code, design and documentation are and remain the exclusive property of BedFlow
  • The Customer obtains only a non-exclusive, non-transferable right of use for the duration of the subscription
  • The data entered by the Customer (bookings, guests, rooms, …) remains the property of the Customer

10. Data ownership and export

  • The Customer may export their data at any time in a structured format (CSV, JSON)
  • Upon termination, the Customer retains 30 days of access to their account for data export
  • After these 30 days, the data is permanently deleted, subject to statutory retention obligations (see Privacy policy)

11. GDPR and Data Processing Agreement

  • For processing personal data of end-Guests, BedFlow acts as processor and the Customer as controller
  • A Data Processing Agreement (DPA) is an integral part of these terms and is available on request via info@fades-management.com
  • The list of sub-processors is provided in our Privacy policy

12. Changes to the terms

  • BedFlow may amend these terms with 30 days' prior notice by email
  • For substantial changes, the Customer has the right to terminate the subscription before the change takes effect, without compensation
  • Failure to object within 30 days of notification shall be deemed acceptance

13. Applicable law and jurisdiction

  • These terms are exclusively governed by Bulgarian law, without prejudice to mandatory EU consumer law
  • In case of disputes, only the courts of Plovdiv, Bulgaria are competent
  • The parties commit to seeking an amicable solution before initiating any legal proceedings

14. Final provisions

  • If any provision of these terms is declared null or unenforceable, the remaining provisions remain fully in force (severability clause)
  • These terms, together with the Privacy policy and DPA, constitute the entire agreement between the parties
  • Any oral arrangements or earlier terms are expressly superseded by this document
  • Version: 1.0
  • Last updated: 27 April 2026
  • Contact: info@fades-management.com
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