How our support works
Updated on 2026-09-11
In one sentence
Support is included, on every plan. Asking a question or reporting a bug is unlimited and free, Micro included. No tickets to count, no add-on needed.
What you get
- A ticket in BedFlow (menu Support → New ticket) or an email to
support@bedflow.eu. See Creating a ticket. - An AI assistant with a human behind it. Every ticket is picked up within the hour (08:00–22:00), no queue. A question gets an answer with the right steps; a bug gets fixed and deployed instead of passed along.
- Measured, not promised. The pricing page shows the figures of the last 90 days: median time to first reply, share answered within 4 hours, share resolved within 24 hours. Updated daily.
On top of that, always and without a ticket: this documentation, the AI chatbot at the bottom of every page and the status page.
What is paid
Hands-on work on your behalf. If you ask us to do something for you — set up rooms or rates, enter data, change a configuration you could do yourself — we say so first in the ticket and charge €9 per ticket, on your next invoice. Never unannounced: if you'd rather have it explained, we do that, for free.
Hands-on consultancy: €90 per hour, rounded per quarter hour. For larger jobs we do for you: setting up your property, migrating data from another system, training your team, a custom integration. Agreed upfront, invoiced afterwards.
Bug = always free
If BedFlow does something it should not do, that is on us. We fix it, deploy it and let you know when it is done. There is never a charge for that.
Why can we do this?
Because most support work no longer goes through a helpdesk with a queue. Our assistant reads your ticket, looks at your property, knows the documentation and the code, and solves or explains it; a human reviews and decides where needed. That keeps the subscriptions affordable, and you never have to ration your questions.