Wellness bookings
Updated on 2026-07-18
If you have created a wellness product (sauna, jacuzzi, massage, …) and it is bookable by the guest, guests can reserve a time slot via the guest portal — separate from or together with their overnight stay. Daily → Wellness bookings gives you an overview of all scheduled sessions.
What do you see?
A list of all wellness reservations: date, time slot, guest, product (which wellness session), number of persons, status (confirmed, pending, cancelled) and payment status.
How does the booking flow work?
- The guest logs in to their portal (from the confirmation email or via magic link)
- Clicks Reserve wellness
- Chooses a product (e.g. "Sauna 90min")
- Picks a date and an available time slot
- Confirms — a proforma is generated immediately, and they can pay straight away via Stripe or Bancontact
Wellness today on the Room overview
On the Room overview you'll see the Wellness today cards below the rooms. Each card shows the operator info from the linked proforma: time slot, number of persons, the guest's mobile number (clickable to call), the total amount with payment status (✓ Paid or ⏳ open balance) and the extras already ordered, such as bathrobes.
Does the guest order something extra on the spot — a bathrobe, a bottle of cava? Click + Extra on the card, choose the product and the quantity, and it goes straight onto the wellness proforma. The total and VAT are recalculated automatically; settling up works as always via the invoice list or the payment link.
Automatic balance reminder after the session
When a standalone wellness session (without a room booking) has ended and there is still an open balance — for example because you added a bottle of cava or bathrobes on the spot — BedFlow automatically sends one WhatsApp half an hour after the end to the guest, with the outstanding amount and a short payment link. You receive a Telegram notification yourself, and 📲 appears on the wellness card with the time it was sent.
Deliberately excluded: wellness guests with a room booking — they may only settle up at check-out or are staying another night, so they are never reminded automatically. We don't send anything late at night: reminders only go out between 9:00 and 21:30; an evening session gets its message the next morning.
Frequently asked questions
How do I define available time slots? Per product you can configure the opening hours and the duration of a session in Manage → Products. BedFlow automatically generates bookable time slots from that.
Can several guests book the same session at once? By default a time slot is exclusive: one guest → one slot. Per product you can switch this to shared (e.g. group sauna).
What if a guest cancels last-minute? Wellness cancellations follow the same rules as bookings — configure these via General settings → Cancellation period.
Related
- Managing products — creating a wellness product
- Guest portal — how guests reserve